Oliver and Olivia Apparel customers are upmost priority. We value our customer’s and we strive to deliver excellent customer service daily. Our customer’s satisfaction is our priority. Part of our customer service standard is doing everything in our power to ensure your purchase is delivered safely and promptly. Please review the information below for our shipping and return policies.
PROCESSING & SHIPPING TIME:
MASKS- SHIPPING IN 1 BUSINESS DAY
APPAREL: 1-2 Business Days
WALL DECALS: 3-5 Business Days
EMBROIDERED ITEMS: 3-5 Business Days
We are working hard to lower the turn around time on the following items, but due to the nature of the photo editing and the custom personalization these items do take longer.
BLANKETS: 2-3 WEEKS
TOWELS: 2-3 WEEKS
PILLOWS/PILLOWCASES: 2-3 WEEKS
TOTEBAGS/BACKPACKS: 2-3 WEEKS
All items are shipped First Class via USPS. The average First Class ship time is 3-5 business days (but please allow for delays during the holidays). We also ship USPS Priority mail upon request. USPS Priority mail takes 2-3 days.
International purchases may require additional customs/duty fees and taxes. These are the responsibility of the buyer. Please allow 1-3 weeks for international shipping. Rarely international packages will be held up in customs, which will cause an extended ship time. We cannot be responsible for unforeseen international shipping delays. In these circumstances we recommend that the buyer reach out to their local post office for shipping updates. We cannot provide refunds on delayed packages.
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RETURNS & EXCHANGES:
Customer satisfaction is very important to us and we want you to be 100% satisfied with your purchase at Oliver and Olivia Apparel! If for any reason you are dissatisfied with your order, please email us at firstname.lastname@example.org. We will gladly accept the return/exchange of products that are defective or incorrect within 30 days from the date of purchase. Due to the nature of Sale/Clearance and Custom/Personalized or made to order items, these items are not eligible to return.
If you have a question about an order you placed, do not hesitate to send us a message via the "Contact Us" page, or email us at email@example.com with your order number and questions. We are happy to help!
COLORATION AND GARMENT TOLERANCE NOTICE:
We have made every effort to display as accurately as possible the colors and images of our products, however, we cannot guarantee that your computer monitor's display of any color will be accurate. Please be aware that the actual color might be slightly different than what you see on your screen. Also note, just because items are given the same color description (ie: Pink), does not mean that all ‘Pink’ items will exactly match. Also, note that different materials reflect color differently due to their characteristics (ie: lace vs. satin). Please contact us if you have any questions in regards to color matching.
Because most of the items in our store have been hand crafted, please allow for small tolerances in patterns, placement and sizing.
SMALL PARTS NOTICE:
Although much care was put into assembling our product to securely attach all parts, many items in our shop contain small parts and may pose a choking hazard for children. Always supervise your children wearing this product and never leave them unattended while around items with small parts.